If you have the choice between your emails and text messages, which is the first thing you would check? 

CSAT stands for customer satisfaction. 

So many law firms struggle to communicate with clients effectively. Should you use email? Should you use phone calls? Should you use text messages?

Cinco de Mayo is a holiday that commemorates Mexico’s win over France during the Battle of Puebla on May 5, 1862. Even though it’s a relatively minor holiday in Mexico itself, it’s come to represent a celebration of Mexican heritage and culture in the...

There are plenty of reasons healthcare providers and doctors offices want to start text messaging their patients. Using texts to communicate allows you to manage relationships better than playing phone tag or trying to reach out via email. You can...

If your website traffic is high, but you’re not collecting the number of leads you want, you could be facing any number of UX issues. One of the best tactics to employ to start improving your lead gen right away is live chat. 

As a healthcare company, you’re tasked with safeguarding sensitive patient data and managing communications with the utmost care and protection. HIPAA (Healthcare Insurance Portability and Accountability Act) was signed into law in 1996, and since...

Texting for business has lots of benefits. You can reach your audience faster (within three minutes in most cases), you can be 98 percent sure they’ll see the message you sent, and you can start back-and-forth conversations that work wonders for...

A new season has arrived, and businesses that use SMS to get in touch with their customers are well equipped to tap into seasonal marketing. 

Struggling to manage your shift workers?