In today’s world, customer retention, brand loyalty and brand evangelism are absolutely essential to your bottom line. Customer service — where your customers go when they need help with your products or services — can either make or break a customer...

Businesses are more active than ever when it comes to messaging their customers. Texting and emailing them throughout the customer journey has become the new norm.

If you are looking to write something meaningful, which keyboard would you prefer to use: the one on your smartphone or the one on your computer? Most people would normally choose to write on the larger computer keyboard over the tiny smartphone one.

Text messaging has become the preferred method of communication for nearly everyone in the world. Texting has taken over not only personal conversations but also interactions with businesses.

Texting is a critical part of all of our lives, and it's becoming our primary form of communication as a society. Texting is the best way to reach everybody in our lives, and, more importantly, it's the best way for your business to reach its audience.

In 2020, the need for direct-to-consumer businesses has never been higher with brick and mortar retail and chain stores becoming inaccessible to most of the world.

When Would I Integrate SMS Surveys with salesforce?

Let’s say you’re running a promotional campaign at a conference to encourage customers to sign up for your product. Your customers might text a keyword, such as CONFERENCE, in order to engage with you...

Take a look at your phone. How many unread emails do you have? How many missed phone calls? Finally, how many unread text messages do you have? If you’re like me you’ve got a ton of unread emails and missed phone calls and close to zero unread text...

15 Best Practices You HAVE to Follow Sending Business Text Messages